Frequently Asked Questions
Everything you need to know about our artisan chocolate creations.
How should I store my ArtChocolat truffles?
To maintain peak freshness, store your chocolates in a cool, dry place between 15°C and 18°C. Avoid refrigeration if possible, as it can cause sugar bloom and affect the texture.
Do you offer international shipping?
Yes, we ship our chocolates worldwide using temperature-controlled packaging to ensure they arrive in perfect condition regardless of the destination.
Are your products suitable for those with nut allergies?
While many of our chocolates do not contain nuts as an active ingredient, all our products are prepared in a facility that handles peanuts and tree nuts. Cross-contamination may occur.
How long will my chocolates stay fresh?
Our ganache-filled truffles are best enjoyed within 3 weeks of delivery. Solid chocolate bars and barks have a longer shelf life of up to 6 months.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied, please contact our support team within 24 hours for a replacement or refund.
Do you provide vegan or dairy-free options?
Absolutely. We offer a dedicated range of dark chocolate bars and coconut-milk based truffles that are 100% vegan and dairy-free.