Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, we are unable to accept returns; however, we are committed to ensuring your complete satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please follow the steps below for a resolution.

1

Contact Support

Email our concierge team within 24 hours of delivery with your order number and a brief description of the issue.

2

Provide Documentation

Attach clear photographs of the damaged packaging and the chocolate products to help our quality control team assess the situation.

3

Internal Review

Our chocolatiers will review your claim within 2 business days to determine if a replacement or credit is appropriate.

4

Resolution Delivery

Once approved, we will immediately dispatch a fresh replacement or issue a digital gift card for the full value of the affected items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing